Overview
At Umaizas, we care about your satisfaction and your child’s joy. Our refund and returns policy is valid for 15 days from the date of purchase. If 15 days have passed, we unfortunately cannot offer a full refund or exchange.
To be eligible for a return, the item must be unused, in original condition, and in its original packaging.
Non-Returnable Items
Certain items cannot be returned:
- Gift cards
- Digital/downloadable products
- Personalized or customized toys
- Opened or used items
- Health and hygiene-related products (e.g., teethers, pacifiers, feeding accessories)
Return Requirements
To complete your return, we require a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted if:
- The returned item shows signs of use
- The item is damaged or missing parts not due to our error
- The return request is made after 15 days but within 30 days of delivery
Refund Process
Once your return is received and inspected, we’ll notify you via email about the status of your refund.
If approved, the refund will be processed and automatically credited to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received a refund:
- Check your bank or credit card account again
- Contact your credit card company — posting delays can occur
- Contact your bank — refunds can take some time to appear
Still no refund? Contact us at support@umaizas.com
Sale Items
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
Exchanges
We only replace items that are defective or damaged.
To request an exchange, email us at support@umaizas.com and send your item to:
Umaizas Returns Department
📍 contact +92 306 1104028
Gifts
If your item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is processed.
If it wasn’t marked as a gift or was sent to the gift giver, the refund will go to the original purchaser.
Shipping Returns
Please send all returns to:
Umaizas Returns
📍 Piplan
You will be responsible for the return shipping costs. These are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
For higher-value items, we recommend using a trackable shipping service or shipping insurance. We don’t guarantee receipt of returned items without tracking.
Need Help?
Questions about your return or refund?
📧 Contact us at: support@umaizas.com
We’re here to help – because at Umaizas, happy kids mean happy parents!